Question

Despite the introduction of OZG 1.0, the digitization of administrative processes for dog license registration often faltered at a critical point: internal processing. While citizens could already submit applications digitally, the digital process usually broke down in the back office.

• Manual effort: Processing a single case file previously took over 30 minutes.  
• Resource Shortage: The acute shortage of skilled workers was already leading to long processing times and placing a strain on municipal teams.
• Media Discontinuity: Incoming data from digital application channels (front ends) had to be manually reviewed, verified, and converted into official notices.

Solution

We have built a bridge between the digital application and the legally compliant output. At its core is an intelligent rule map that digitally maps complex municipal statutory regulations and internal processing guidelines.

• Intelligent rule logic: Transfer of the dog tax ordinance, including all variables (first dog, second dog, listed breeds, size categories, etc.), into an automated calculation engine.
• Automated decision generation: Creation of the final output document, including a payment request, using dynamic placeholders.
• Decision support: The system handles the review and preparation, so that the case worker only needs to give final approval (“human-in-the-loop”).

Outcome

By integrating our automation engine with the existing state application portal, we achieve seamless end-to-end digitization.

• Efficiency boost: Reduction of manual processing time from over 30 minutes to less than 1 minute per case.  
• Error reduction: Guaranteed compliance with statutory requirements through rule-based logic instead of manual data entry.
• Future-proof: A scalable solution that effectively mitigates the skills shortage and significantly reduces the administrative burden.